It's great pleasure to announce that, for six consecutive years, Well Link General Insurance Company Limited won the 'Mystery Caller Assessment – Gold Award' in Hong Kong Call Centre Association Award 2018 that was presented by Hong Kong Call Centre Association (HKCCA).
The HKCCA Award Presentation and Gala Ceremony 2018 was organized by HKCCA and held on 26th October 2018. The purpose of this event is to reward the outstanding organizations that lead the way in creating a unique customer experience. The HKCCA Awards are widely regarded as the most authoritative industry benchmark for service excellence and is one of the most representative customer service awards in Hong Kong.
We attach great importance to establishing good communications and consolidating mutual trust with our customers. The winning of this award not only demonstrated our commitment to care for our customers, but also represented the recognition from the industry.