How to Make a Claim
Insurance claims should be facilitated in a convenient and precise manner. This inspires Well Link Insurance to introduce a simple guide to insurance claims, ensuring our customers fully understand claim procedures and rest assured in receiving guaranteed protections. Always stay calm when you are unfortunately involved in an accident. Immediately call Well Link Insurance Claims Hotline at +852 2884 8899 to receive quick assistance from our Claims Specialists.
Well Link Insurance's quadruple claims pledge
Claims Specialist
Dedicated to enhance its service quality and pursue excellence, Well Link Insurance introduces 1-on-1 Claims Specialist for full case follow-up. Our Claims Specialist is a team of rigorously trained professionals with profound claim expertise and product knowledge to independently handle claim cases and ensure seamless completion of claim procedures. Apart from regular on-the-job training, our Claims Specialist review handling procedures for different cases in monthly meetings to ensure Well Link Insurance services are with the times.
Claims Criteria
With our service term is always ready for offering timely and appropriate 24/7 assistance, Well Link Insurance customers can rest assured even when they are unfortunately involved in accident or make a claim. Well Link Insurance examines and reviews claim criteria among our umbrella of insurance products from time to time for handling claims cases in fair and just principles to fulfill our service standard requirements. This is coupled with stringent service provider selection for more efficient claim processing.
If you are unfortunately involved in an accident, be sure to perform the following steps：
- Stay calm and ensure safety of all parties
- Comply with Law of Hong Kong and report the accident to the police immediately
- Call Well Link Insurance Claims Hotline immediately at +852 2884 8899
- Exchange information with drivers, casualties, witnesses and passengers involved in the accident, including:
- Vehicle registration number
- Name
- Number of Hong Kong Identity Card or other identity document
- Address
- Phone number
- Insurance information
- Mark down the exact location of the accident
- Take photos or video of accident scene before any evidences (including vehicles and damaged properties) are moved
- Do not discuss liability
If you need towing service, please call Well Link Insurance Claims Hotline at +852 2884 8899. We will arrange approved service provider to perform towing vehicle.
Required Claim Documents
- Completed claim form (applicable to accident or windscreen damage only)
- Registration document of vehicle involved
- Hong Kong Identity Card and Hong Kong driving licence of driver involved
- Police statement and case reference number
- Notice of Intended Prosecution (if applicable)
- Breath Screening Test Report (if applicable)
- Supporting documents / information (e.g. photos, third party information including vehicle registration number, and casualties and witnesses information)
Download
If you are seeking for vehicle, windscreen or car window repairing, Well Link Insurance can arrange Approved Workshop accordingly. With premium service and proven track record, Well Link Insurance customers can enjoy a 12-month warranty for repairing at our handpicked Approved Workshop.
Choose Your My Workshop
Optional benefits are exclusively available for Third-Party Plus and Comprehensive Private Motor Insurance provided by Well Link Insurance, allowing customers to choose their My Workshop for repairing.
Approved Workshop
(previously named as "Canful Services Centre Limited")
Approved Windscreen Repairer
Applicable to new or renewal policy commences on or after 1 April 2020
Applicable to new or renewal policy commences on or after 1 July 2021
If you are unfortunately involved in a traffic accident, whether there is/are bodily injury(ies) or death(s) or not, or if your motor is stolen, stay calm, ensure safety of all parties and avoid any attempted move of casualty(ies) or motor. You should call 999 and report to the police immediately, then call Well Link Insurance Claims Hotline immediately at +852 2884 8899. Our Claims Specialist will provide immediate guidance accordingly. Even in the event of a traffic accident with no bodily injury, you shall report the case to the police within 24 hours after the accident.
In the event of a traffic accident caused by the negligence of the third party(ies), you should report the case to the police as soon as possible to protect your own interest.
If you settle the dispute amicably with a third party, usually an insurance claim is not required; yet you must report the accident to Well Link Insurance. In addition, you shall submit the signed settlement agreement or letter of claim withdrawal to Well Link Insurance.
Calculation on the market value of the insured vehicle is based on the current market price of a similar (brand, make and model, age and condition) of the vehicle at the time of accident. Market value provided by car dealers and professional loss adjusters is also considered by Well Link Insurance.
How to Make a Claim
Insurance claims should be facilitated in a convenient and precise manner. This inspires Well Link Insurance to introduce a simple guide to insurance claims, ensuring our customers fully understand claim procedures and rest assured in receiving guaranteed protections. Always stay calm when you are unfortunately involved in an accident. Immediately call Well Link Insurance Claims Hotline at +852 2884 8899 to receive quick assistance from our Claims Specialists.
Well Link Insurance's quadruple claims pledge
Claims Specialist
Dedicated to enhance its service quality and pursue excellence, Well Link Insurance introduces 1-on-1 Claims Specialist for full case follow-up. Our Claims Specialist is a team of rigorously trained professionals with profound claim expertise and product knowledge to independently handle claim cases and ensure seamless completion of claim procedures. Apart from regular on-the-job training, our Claims Specialist review handling procedures for different cases in monthly meetings to ensure Well Link Insurance services are with the times.
Claims Criteria
With our service term is always ready for offering timely and appropriate 24/7 assistance, Well Link Insurance customers can rest assured even when they are unfortunately involved in accident or make a claim. Well Link Insurance examines and reviews claim criteria among our umbrella of insurance products from time to time for handling claims cases in fair and just principles to fulfill our service standard requirements. This is coupled with stringent service provider selection for more efficient claim processing.
If you are unfortunately involved in an accident, be sure to perform the following steps：
- Stay calm and ensure safety of all parties
- Comply with Law of Hong Kong and report the accident to the police immediately
- Call Well Link Insurance Claims Hotline immediately at +852 2884 8899
- Exchange information with drivers, casualties, witnesses and passengers involved in the accident, including:
- Vehicle registration number
- Name
- Number of Hong Kong Identity Card or other identity document
- Address
- Phone number
- Insurance information
- Mark down the exact location of the accident
- Take photos or video of accident scene before any evidences (including vehicles and damaged properties) are moved
- Do not discuss liability
Required Claim Documents
- Completed claim form
- Registration document of vehicle involved
- Hong Kong Identity Card and Hong Kong driving licence of driver involved
- Police statement and case reference number
- Notice of Intended Prosecution (if applicable)
- Breath Screening Test Report (if applicable)
- Supporting documents / information (e.g. photos, third party information including vehicle registration number, and casualties and witnesses information)
Download
Applicable to new or renewal policy commences on or after 1 April 2020
Applicable to new or renewal policy commences on or after 1 July 2021
If you settle the dispute amicably with a third party, usually an insurance claim is not required; yet you must report the accident to Well Link Insurance. In addition, you shall submit the signed settlement agreement to Well Link Insurance.
Stay away from hazard and ensure personal safety whether you are riding on or near a burning motorcycle. Whether the insured motorcycle has been stolen or damaged by arson attack, you should call 999 and report to the police immediately for investigation and obtain a police report. If the insured motorcycle is damaged by arson attack, record the details of responsible officer on-site and obtain a duplicate copy of fire report. Once you have obtained the police statement and / or the duplicate copy of fire report, please call Well Link Insurance Claims Hotline at +852 2884 8899 for filing a claim.
If you are unfortunately involved in a traffic accident, whether there is/are bodily injury(ies) or death(s) or not, or a hit and run traffic accident, or an accident involving government vehicle or property, pedestrian or cyclist, stay calm, ensure safety of all parties and avoid any attempted move of casualty(ies) or motor. You should call 999 and report to the police immediately, then call Well Link Insurance Claims Hotline immediately at +852 2884 8899. Our Claims Specialist will provide immediate guidance accordingly.
If the repair cost of the insured motorcycle is higher than the current market value, Well Link Insurance may decide to settle the claim as a constructive total loss. However, the insured motorcycle is still eligible for repairing at your own choice. Well Link Insurance will only reimburse up to the market value of the insured motorcycle after deducting respective excess.
How to Make a Claim
Insurance claims should be facilitated in a convenient and precise manner. This inspires Well Link Insurance to introduce a simple guide to insurance claims, ensuring our customers fully understand claim procedures and rest assured in receiving guaranteed protections. Always stay calm when you are unfortunately involved in an accident. Immediately call Well Link Insurance Claims Hotline at +852 2884 8899 to receive quick assistance from our Claims Specialists.
Well Link Insurance's quadruple claims pledge
Claims Specialist
Dedicated to enhance its service quality and pursue excellence, Well Link Insurance introduces 1-on-1 Claims Specialist for full case follow-up. Our Claims Specialist is a team of rigorously trained professionals with profound claim expertise and product knowledge to independently handle claim cases and ensure seamless completion of claim procedures. Apart from regular on-the-job training, our Claims Specialist review handling procedures for different cases in monthly meetings to ensure Well Link Insurance services are with the times.
Claims Criteria
With our service term is always ready for offering timely and appropriate 24/7 assistance, Well Link Insurance customers can rest assured even when they are unfortunately involved in accident or make a claim. Well Link Insurance examines and reviews claim criteria among our umbrella of insurance products from time to time for handling claims cases in fair and just principles to fulfill our service standard requirements. This is coupled with stringent service provider selection for more efficient claim processing.
If you are unfortunately involved in an accident or require emergency support overseas, be sure to perform the following steps：
- Report the accident to local police within 24 hours and collect a duplicate copy of police statement
- Call Well Link Insurance Overseas Emergency Support Hotline immediately at +852 2884 8866
Required Claim Documents
Please submit your claim to Well Link Insurance within 30 days upon return to Hong Kong with the following documents (if applicable):
- Completed claim form
- Duplicate copy of passport showing departure and arrival record
- Duplicate copy of original itinerary
Respective documents for particular type(s) of travel insurance claims must also be submitted as below:
Medical Expenses
- Medical report and other medical documents
- Original copy of medical bills
- Police report (for injury or death resulted from traffic accident or criminal event)
- Certified true copy of death documents e.g. death certificate, autopsy report and coroner's findings (if applicable)
Trip Cancellation
- Medical report and other medical documents, including medical advice or certificate issued by qualified medical practitioner (if applicable)
- Original receipt of booked trip
- Written refund confirmation issued by travel agent and/or airline
- Certified true copy of death documents e.g. death certificate, autopsy report and coroner's findings (if applicable)
- Proof of relationship (for illness, injury or death of relative(s))
Loss / Damage of Luggage and Personal Belongings
- Copy of police report lodged at place of loss within 24 hours
- Luggage loss or damage report issued by airline
- Written compensation confirmation issued by airline
- Photos of damaged items
- Original (purchase/repair) receipt(s) and warranty card(s) of lost or damaged items
Missed flights and delays
- Written confirmation on cause and duration of flight delay issued by airline
- Delay report and acknowledgement slip issued by airline (for baggage delay)
Rental Car Excess
- Rental car agreement (including insurance coverage and terms and conditions)
- International driving licence
- Photos of damaged rental car
- Duplicate copy of police report or traffic accident report (if applicable)
- Original payment receipt of excess
Accidental Death
- Proof of relationship between the deceased and claimant
- Certified true copy of death documents e.g. death certificate, autopsy report and coroner's findings (if applicable)
- Certified true copy of letters of administration/grant of probate (if applicable)
- Duplicate copy of police report or traffic accident report (if applicable)
Total and Permanent Disablement
- Medical report completed by attending physician and other medical documents
- Duplicate copy of medical leave certificate
- Duplicate copy of police report or traffic accident report (if applicable)
Download
Applicable to new policy issued on or after 1 November 2020
Applicable to renewal policy commences on or after 1 January 2021
Applicable to new or renewal policy commences on or after 1 July 2021
If you are unfortunately involved in any accident, injury or loss while in overseas, please report to local police immediately and obtain a police statement. If you need support, please call Well Link Insurance overseas 24-hour emergency hotline at +852 2884 8866.
How to Make a Claim
Insurance claims should be facilitated in a convenient and precise manner. This inspires Well Link Insurance to introduce a simple guide to insurance claims, ensuring our customers fully understand claim procedures and rest assured in receiving guaranteed protections. Always stay calm when you are unfortunately involved in an accident. Immediately call Well Link Insurance Claims Hotline at +852 2884 8899 to receive quick assistance from our Claims Specialists.
Well Link Insurance's quadruple claims pledge
Claims Specialist
Dedicated to enhance its service quality and pursue excellence, Well Link Insurance introduces 1-on-1 Claims Specialist for full case follow-up. Our Claims Specialist is a team of rigorously trained professionals with profound claim expertise and product knowledge to independently handle claim cases and ensure seamless completion of claim procedures. Apart from regular on-the-job training, our Claims Specialist review handling procedures for different cases in monthly meetings to ensure Well Link Insurance services are with the times.
Claims Criteria
With our service term is always ready for offering timely and appropriate 24/7 assistance, Well Link Insurance customers can rest assured even when they are unfortunately involved in accident or make a claim. Well Link Insurance examines and reviews claim criteria among our umbrella of insurance products from time to time for handling claims cases in fair and just principles to fulfill our service standard requirements. This is coupled with stringent service provider selection for more efficient claim processing.
Household contents / Loss of or damage to personal possessions / Worldwide all risks
- Copy of police report (if applicable)
- Original purchase receipt and warranty card of lost or damaged item
- Photos of damaged item
- Copy of repair quotation of the damaged item
- Completed claim form
Legal Liability / Others
- Copy of police report (if applicable)
- Copy of incident report issued by the Management Office (if applicable)
- Exchange of third party information (if applicable)
- Photos of damaged item, purchase receipt and repair quotation
- Any other receipts or supporting documents related to the incident
- Medical report and other medical documents Original medical receipts
- Original medical receipts
- Proof of relationship between the deceased and claimant
- Certified true copy of death document, e.g. death certificate, autopsy report and coroner’s findings (if applicable)
- Certified true copy of letters of administration/grant of probate (if applicable)
- Completed claim form
Note: Do not admit any liability or make any offer, promise or payment without our prior consent
Home Insurance Claim Forms
You should inform us immediately. We may appoint a loss adjuster to conduct an inspection and evaluation the loss (if necessary). If the loss is related to burglary, you should report to Police as soon as possible and obtain the relevant investigation report, submit the relevant claim documents to us for our further handling.
You can call our claim hotline at +852 2884 8899 or by email to claim@wli.com.hk .
Yes, you should inform us immediately and please do not admit liability of the case.
You can call our claim hotline at +852 2884 8899 or by email to claim@wli.com.hk .
Yes, you should inform us immediately and please do not admit liability of the case.
You can call our claim hotline at +852 2884 8899 or by email to claim@wli.com.hk .
Yes, you should inform us immediately and please do not admit liability of the case.
You can call our claim hotline at +852 2884 8899 or by email to claim@wli.com.hk .
How to Make a Claim
Insurance claims should be facilitated in a convenient and precise manner. This inspires Well Link Insurance to introduce a simple guide to insurance claims, ensuring our customers fully understand claim procedures and rest assured in receiving guaranteed protections. Always stay calm when you are unfortunately involved in an accident. Immediately call Well Link Insurance Claims Hotline at +852 2884 8899 to receive quick assistance from our Claims Specialists.
Well Link Insurance's quadruple claims pledge
Claims Specialist
Dedicated to enhance its service quality and pursue excellence, Well Link Insurance introduces 1-on-1 Claims Specialist for full case follow-up. Our Claims Specialist is a team of rigorously trained professionals with profound claim expertise and product knowledge to independently handle claim cases and ensure seamless completion of claim procedures. Apart from regular on-the-job training, our Claims Specialist review handling procedures for different cases in monthly meetings to ensure Well Link Insurance services are with the times.
Claims Criteria
With our service term is always ready for offering timely and appropriate 24/7 assistance, Well Link Insurance customers can rest assured even when they are unfortunately involved in accident or make a claim. Well Link Insurance examines and reviews claim criteria among our umbrella of insurance products from time to time for handling claims cases in fair and just principles to fulfill our service standard requirements. This is coupled with stringent service provider selection for more efficient claim processing.
Only applicable to customer who currently holds a valid Health Insurance / Top Up Health Insurance Policy
If you are hospitalized, please call Well Link Insurance Claims Hotline immediately at +852 2884 8899. Our Claims Specialist will explain the claims procedure step-by-step.
Required Claim Documents
Please submit your claim to Well Link Insurance within 30 days from the date of discharge with the following documents:
- Completed claim form
- Original hospital receipt
- Medical report and other medical documents, including pathological, laboratory and / or surgical reports
- Duplicate copy of Hong Kong Identity Card
- Proof of relationship (For children only)
- Duplicate copy of police report (For accident)
- Claim adjustment (if applicable)
Download
To make a claim from your health insurance, you shall submit the claim to Well Link Insurance within 30 days from the date of discharge from the hospital and send us a completed health insurance claim form with the relevant supporting documents.
If you choose not to make any claim of medical expenses from us, you will be entitled to make a claim under hospital cash allowance that does not affect your NCD. If you have been hospitalised in the general ward of public hospital, and your reimbursement of medical expenses is far lower than the daily hospitalization allowance, you are entitled to make a claim.
Only a minor surgery undergone at the day clinic of a hospital that falls under your selected hospital tier is eligible for a claim.
Please keep all original copies properly, and submit duplicate copies to Well Link Insurance Claim Service in any of the following ways:
Claims
General Insurance - 24-hour Emergency Hotline
2020
The overall satisfaction during the claim process
Would renew the policy with Well Link Insurance after claim
Would recommend Well Link Insurance to a friend or colleague
2021 (as at March 2021)
The overall satisfaction during the claim process
Would renew the policy with Well Link Insurance after claim
Would recommend Well Link Insurance to a friend or colleague